86 Station Road
The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase. To cancel, the Purchaser must send the goods purchased along with the original or a copy invoice and full written reasons for the return. Such written reasons, invoice and goods to be received by the Company within 30 days of the Purchaser receiving said goods, or within 14 days for any discounted or sale goods. Postage costs will not be refunded on discounted or sale goods.
The return of goods will be permitted in limited circumstances and only if the goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-worn and un-damaged.
Special orders and bespoke jewellery, i.e. products not normally stocked by the Company, may only be returned if goods are faulty or were supplied incorrectly.
We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.
We will always endeavour to process returns within 7 working days, though there may be exceptions to this time scale. We will always endeavour to keep you informed if this is the case. If you have any further questions, please do not hesitate to contact us on 01425 616347 or [email protected]
There are some exceptions to our returns policy and these can be found below: